Terms of service

Terms of Service

Last Updated: [Insert Date]

Welcome to Lusso Romano. By accessing our website or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. Acceptance of Terms

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

2. Products

Lusso Romano specializes in handcrafted, made-to-order leather footwear and accessories.

Due to the handmade nature of our products:

Minor variations in color, texture, stitching, or finish may occur.
Product images are for illustrative purposes only. Actual colors may vary slightly depending on screen settings and natural leather characteristics.

3. Pricing

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices are subject to change without prior notice.

Applicable taxes and shipping charges will be calculated at checkout where applicable.

4. Orders

Once an order is placed, you will receive an order confirmation.

Lusso Romano reserves the right to:

Accept or decline any order.
Cancel orders due to pricing errors, suspected fraud, stock limitations, or other unforeseen circumstances.
Request additional information for verification before processing an order.

If your order is cancelled after payment, any eligible refund will be processed to your original payment method.

5. Made-to-Order Products

Most Lusso Romano products are handcrafted specifically according to the customer's selected size and specifications.

Because production begins shortly after confirmation:

Orders cannot be cancelled once production has commenced.
Full refunds are not available for made-to-order products except where required under applicable law.

6. Shipping & Delivery

Estimated delivery timelines are provided for reference only.

Delays caused by:

Courier partners
Weather conditions
Public holidays
Natural disasters
Government restrictions
Other circumstances beyond our reasonable control

shall not make Lusso Romano liable for compensation.

7. Returns & Refunds

Returns, replacements, and refunds are governed by our Return, Refund & Replacement Policy.

By placing an order, you acknowledge that you have read and accepted that policy.

8. Product Care

Leather is a natural material and requires proper care.

Damage resulting from:

Improper storage
Water exposure
Excessive heat
Chemical exposure
Normal wear and tear
Misuse

is not covered under our return or replacement policy.

9. Intellectual Property

All content on this website, including but not limited to:

Logos
Product designs
Images
Videos
Graphics
Text
Product descriptions

is the intellectual property of Lusso Romano and may not be copied, reproduced, distributed, or used without prior written permission.

10. User Responsibilities

You agree not to:

Use the website for unlawful purposes.
Submit false or misleading information.
Attempt unauthorized access to our systems.
Interfere with the website's functionality or security.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Lusso Romano shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability, if any, shall not exceed the amount paid by the customer for the relevant order.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable law.