Terms of service

Terms of Service

Effective Date: [Insert Date]

Welcome to Lusso Romano. These Terms of Service govern your access to and use of the Lusso Romano website, services, products, and purchasing facilities.

By accessing our website or placing an order with Lusso Romano, you acknowledge that you have read, understood, and agreed to these Terms of Service.

If you do not agree with these terms, please do not use our website or place an order.

1. About Lusso Romano

Lusso Romano specialises in handcrafted, bespoke, and made-to-order leather footwear.

Our products may be produced individually according to customer-selected specifications, including size, measurements, leather, colour, design, sole, finish, engraving, and other custom requirements.

Because our products may be individually produced for each customer, certain terms applicable to standard retail products may differ for bespoke and customised orders.

2. Eligibility

By using this website or placing an order, you confirm that:

You are legally capable of entering into a binding agreement.
The information provided by you is accurate and complete.
You are authorised to use the payment method provided.
You will use the website and our services in accordance with applicable laws.

Lusso Romano reserves the right to refuse or cancel an order where there is a reasonable basis to believe that fraudulent, unlawful, or misleading information has been provided.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, specifications, and other information displayed on our website are accurate.

However, slight differences may occur due to:

Screen and display settings.
Lighting conditions.
Natural leather characteristics.
Handmade production.
Individual leather batches.
Photography and image processing.

Such minor variations do not necessarily constitute a product defect.

4. Bespoke & Made-to-Order Products

Certain Lusso Romano products are made specifically according to the customer's confirmed specifications.

Customers are responsible for reviewing and confirming all applicable details before production, including:

Size.
Measurements.
Leather.
Colour.
Design.
Sole.
Finish.
Engraving.
Personalisation.
Other custom requirements.

Once production has commenced, changes may not be possible.

Any additional cost resulting from a customer-requested change may be payable by the customer.

5. Measurements & Sizing

Where customers provide measurements or sizing information, the customer is responsible for ensuring that the information provided is accurate.

Lusso Romano may provide sizing assistance or recommendations; however, such assistance does not guarantee that the customer's personal perception of fit or comfort will be identical to that of another person.

Bespoke footwear may require a reasonable break-in period, particularly where genuine leather is used.

Incorrect customer-provided measurements or specifications may result in additional costs for alteration, remake, or replacement where such services are available.

6. Orders & Acceptance

Placing an order constitutes an offer to purchase the selected product.

An order is considered accepted when Lusso Romano confirms the order and, where applicable, begins processing or production.

Lusso Romano reserves the right to cancel or decline an order where:

The product is unavailable.
A pricing or listing error has occurred.
The customer's information cannot be verified.
There is suspected fraudulent activity.
The requested customization cannot reasonably be produced.
The order violates applicable laws or our policies.

If an order is cancelled by Lusso Romano after payment has been received, any eligible refund will be processed using the applicable payment method or another appropriate method.

7. Pricing & Payments

All prices displayed on the website are subject to change without prior notice.

The price applicable to an order is generally the price displayed at the time the order is successfully placed, subject to correction of obvious pricing or listing errors.

Customers are responsible for providing accurate billing and payment information.

An order may not be considered confirmed until the required payment has been successfully received.

8. Production

Bespoke and made-to-order products require individual production time.

Estimated production or dispatch timelines provided by Lusso Romano are estimates and not guaranteed delivery dates, unless expressly stated otherwise.

Production may occasionally take longer due to:

Customisation requirements.
Material availability.
Quality-control requirements.
Production volume.
Unexpected manufacturing circumstances.
Shipping or logistical delays.

Lusso Romano will make reasonable efforts to keep customers informed of significant delays.

9. Customisation

Customers are responsible for reviewing all customised specifications before confirming an order.

Once production has commenced, changes to customised orders may not be possible.

Where a change is technically possible, Lusso Romano may charge additional production, material, shipping, or other applicable costs.

Customised or personalised products may not be eligible for cancellation or return solely due to a change of preference, subject to applicable consumer protection laws.

10. Natural Leather Characteristics

Lusso Romano uses genuine leather and natural materials.

Customers acknowledge that genuine leather may naturally contain variations in:

Grain.
Texture.
Colour.
Tone.
Pores.
Creasing.
Minor markings.
Surface character.

These variations are inherent characteristics of natural leather and are not necessarily imperfections or defects.

Each pair may therefore have a unique appearance.

11. Handmade Craftsmanship

Our footwear may involve handcrafted production processes.

Minor variations in stitching, finishing, texture, colour, and other visual details may occur as a natural result of craftsmanship.

Such variations will not automatically be considered defects where they do not materially affect the functionality or quality of the product.

12. Shipping & Delivery

Orders are shipped to the delivery address provided by the customer.

Customers are responsible for ensuring that their delivery information is accurate.

Lusso Romano is not responsible for delays caused by:

Incorrect addresses.
Incomplete delivery information.
Customer unavailability.
Courier delays.
Weather or natural events.
Customs or regulatory procedures.
Events beyond our reasonable control.

Where a package is returned because of an incorrect address or repeated failed delivery attempts, additional shipping charges may apply.

13. Inspection Upon Delivery

Customers should inspect their order promptly after delivery.

If the product appears damaged, incorrect, or materially different from the confirmed order, the customer should contact Lusso Romano as soon as reasonably possible.

Claims relating to manufacturing defects, transit damage, or order discrepancies are handled according to our Return & Replacement Policy.

14. Returns & Replacements

Returns, replacements, repairs, remakes, and refunds are governed by the Lusso Romano Return & Replacement Policy.

The existence of a 7-day reporting period does not mean that every product can be returned for any reason.

Bespoke and customised products are subject to additional eligibility requirements.

Customers should review the Return & Replacement Policy before placing an order.

15. Product Care

Customers are responsible for following recommended product-care instructions.

Damage caused by improper cleaning, polishing, storage, water exposure, excessive wear, third-party repairs, modifications, or improper use may not be covered by Lusso Romano's product remedies.

Where care instructions are provided with the product, customers should follow them carefully.

16. Website Use

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorised access to our systems.
Interfere with website functionality.
Introduce malicious software or harmful code.
Copy or reproduce website content without permission.
Use our website to conduct fraudulent activity.
Misrepresent your identity or information.
Scrape, reproduce, or commercially exploit website content without written permission.

Lusso Romano may restrict or terminate access to the website where misuse is suspected.

17. Intellectual Property

Unless otherwise stated, all content appearing on the Lusso Romano website is owned by or licensed to Lusso Romano.

This includes:

Brand name.
Logos.
Product photographs.
Product descriptions.
Website design.
Graphics.
Text.
Videos.
Marketing materials.
Original designs.

No content may be copied, reproduced, distributed, modified, republished, or commercially exploited without prior written permission from Lusso Romano.

18. Customer-Submitted Content

If customers voluntarily submit photographs, reviews, feedback, testimonials, or other content to Lusso Romano, they confirm that they have the necessary rights to provide that content.

By submitting such content, customers grant Lusso Romano permission to use it for legitimate business, marketing, service, and promotional purposes where permitted by applicable law and subject to our Privacy Policy.

Customers should not submit confidential, unlawful, defamatory, or third-party copyrighted material without appropriate permission.

19. Third-Party Services

Our website may use third-party services such as:

Payment processors.
Shipping providers.
Analytics providers.
Technology providers.
Communication services.

Third-party services may have their own terms and privacy policies.

Lusso Romano is not responsible for the independent policies or practices of third-party service providers, except where required by applicable law.

20. Privacy

Customer information is handled in accordance with the Lusso Romano Privacy Policy.

By using our website or placing an order, you acknowledge that your information may be processed as necessary to provide products and services, process payments, fulfil orders, provide customer support, prevent fraud, and meet legal obligations.

21. Promotional Offers

Promotional codes, discounts, complimentary products, and other offers may be subject to specific conditions.

Unless expressly stated otherwise:

Promotional offers cannot be exchanged for cash.
Only one promotional code may be used per order.
Offers may have expiry dates.
Certain products or customisations may be excluded.
Offers may not be combined with other promotions.

Lusso Romano reserves the right to correct obvious errors or withdraw an offer where necessary, subject to applicable law.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Lusso Romano will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded under applicable law.

Our products should be used appropriately and in accordance with the instructions and intended purpose provided with the product.

23. Events Beyond Our Control

Lusso Romano will not be responsible for delays or failures caused by circumstances reasonably beyond our control.

These may include:

Natural disasters.
Fire.
Flood.
Epidemics or pandemics.
War.
Government restrictions.
Strikes.
Transportation disruptions.
Internet or telecommunications failures.
Supplier disruptions.
Courier disruptions.
Other extraordinary events beyond our reasonable control.

Where reasonably possible, Lusso Romano will take appropriate steps to minimise the impact of such events.

24. Changes to These Terms

Lusso Romano may update these Terms of Service from time to time.

The updated version will be published on our website with the revised effective date.

Changes will generally apply to future orders and website use unless otherwise required by applicable law.

25. Governing Law & Jurisdiction

These Terms of Service shall be governed by the applicable laws of India.

Any dispute arising from these Terms or an order placed with Lusso Romano shall be subject to the jurisdiction of the courts and authorities having lawful jurisdiction over the matter, subject to applicable consumer protection laws.

26. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally permissible.

The remaining provisions shall continue to remain in effect.

27. Entire Agreement

These Terms of Service, together with the applicable:

Return & Replacement Policy
Privacy Policy
Shipping Policy
Product-specific terms
Promotional terms

constitute the applicable terms governing the customer's use of Lusso Romano's website and services, subject to any mandatory rights under applicable law.

28. Contact Us

For questions regarding these Terms, orders, products, returns, or customer support:

Lusso Romano
Email: support@lussoromano.com

We recommend customers contact us before placing an order if they have any questions regarding sizing, bespoke specifications, customisation, production, or delivery.