Shipping policy

Shipping Policy

Thank you for shopping with Lusso Romano. Every pair of our shoes is handcrafted and made to order with exceptional attention to detail. Please review our shipping policy below.

Order Processing

All Lusso Romano products are made to order. Orders are typically processed and handcrafted within 10 business days from the date of order confirmation and successful payment.

Business days exclude Saturdays, Sundays, and public holidays.

Shipping Time

Once your order is completed, it will be dispatched through our trusted courier partners.

Estimated delivery time after dispatch:

Within India: 2–7 business days (depending on your location).
Delivery timelines are estimates and may vary based on the courier service and destination.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email or WhatsApp message containing your tracking details.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

Delivery Delays

While we strive to deliver your order within the estimated timeframe, delays may occur due to circumstances beyond our control, including but not limited to:

Weather conditions
Public holidays
Natural disasters
Government restrictions
Courier partner delays
Remote delivery locations

Lusso Romano shall not be liable for delays caused by such circumstances.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Lusso Romano will not be responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date. We will work with our courier partner to investigate the issue and provide an appropriate resolution.