Refund policy

Return, Refund & Replacement Policy

At Lusso Romano, every pair of shoes is handcrafted and made to order according to the size and specifications selected by the customer. As each product is specially manufactured, our return and refund policy is limited.

1. Return & Replacement Period

Customers may request a return or replacement within 5 calendar days from the date of delivery. Requests received after this period will not be considered.

2. Return Eligibility

To be eligible for a return or replacement, the product must:

  • Be unused, unworn, and in its original condition.

  • Be returned with its original packaging, dust bag, and all accessories.

  • Not show any signs of wear, damage, alteration, or misuse.

All returned products are subject to a quality inspection before approval.

3. Non-Returnable Products

The following items are not eligible for return or refund:

  • All Suede Leather products.

  • Products that have been used, worn, damaged, altered, or customized after delivery.

  • Products returned without their original packaging or accessories.

4. Made-to-Order Products

All Lusso Romano products are made to order. Therefore, once an order has been confirmed and production has commenced, it cannot be cancelled or refunded in full, except where required under applicable law or in the case of a verified manufacturing defect.

5. Refund Policy

If a return request is approved after inspection, a partial refund of 20% to 40% of the product value may be issued. The refund amount will depend on factors including:

  • Stage of production.

  • Condition of the returned product.

  • Reason for the return.

  • Manufacturing and processing costs already incurred.

Refunds, if approved, will be processed to the original payment method within 7–10 business days.

6. Replacement Policy

Approved replacement requests may be fulfilled with:

  • The same product, or

  • A replacement in another size, subject to availability.

7. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photographs. After verification, we will arrange an appropriate replacement or refund in accordance with applicable law.

8. Return Shipping

Customers are responsible for return shipping charges unless the return is due to a verified manufacturing defect or an error on the part of Lusso Romano.

9. Contact Us

To request a return or replacement, please contact our customer support team within the applicable return period and provide your order number along with the reason for your request.

Note: This policy does not affect your statutory rights under applicable consumer protection laws.